Delivery Policy

Our customer commitment is to provide an efficient, competitive and high quality service at all times.

Our delivery policy is as follows:

  • We use a private courier or Royal Mail to deliver our items.
  • We aim to deliver all items that are marked in stock to UK delivery addresses within 5-7 working days, unless otherwise stated.
  • We aim to deliver all items that are marked in stock to European delivery addresses within 7-10 working days, unless otherwise stated.
  • We aim to deliver all items that are marked in stock to all other delivery addresses within 13-17 working days, unless otherwise stated.
  • We do not normally deliver on a Saturday or Sunday or Public Holidays.
  • Orders are processed between 9am and 5pm Monday to Friday.

 

Delivery Method and Charges


United Kingdom:

All items are normally sent via Royal Mail 2nd Class Signed-For delivery service free of charge if your order is £20 or over, or for only £2.75 if your order is under £20.

Royal Mail 1st Class Signed-For delivery service is available for £3.75.

International:

Sent International Signed-For delivery service.
Alternatively we may elect to use a tracked courier service for UK and international shipments.

International shipping charges are shown in UK pounds sterling in your shopping cart on check-out.

Please note: It is the buyers responsibility to declare the items.

 

DDU (Delivery Duty Unpaid) – Orders sent outside of the European Community

All orders sent outside of the UK and EU are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local customs import duty which is charged on the value of the purchase. Payment of these fees is the sole responsibility of the buyer.

 

Delivery Queries

If you a require special delivery arrangements or have any queries, please email us. We will endeavour to respond to you within 1 working day.