Terms and Conditions

1. Definitions

‘Cavendish Cases’ is defined as a F.MacDonald T/A Cavendish Cases, a business whose office is at Studio 150, 12 South Bridge, Edinburgh EH1 1DD United Kingdom.

‘Site’means the Cavendish Cases web site.

‘You’ refers to the person, company or enterprise purchasing products from Cavendish Cases.

‘Force Majeure’ means any act of God, riot, strike, lock-out, trade dispute or labour disturbances, accident breakdown of plant or machinery, fire, flood, difficulty in obtaining workmen, material or transport, or other circumstances whatsoever outside the control of Cavendish Cases affecting the provision of the Goods or of raw materials therefore by Cavendish Cases’s usual source of supply, or the manufacture of the products and/or materials by Cavendish Cases normal means, or the delivery of the products and/or materials by Cavendish Cases's normal route or means of transport.

2. Scope

The scope of these Terms and Conditions applies to the sale and purchase of all products from this Site. These Terms and Conditions take precedent over any others referred to in all other documentation, unless expressly agreed to in writing by an authorised representative of Cavendish Cases.

3. Payment

Payment to Cavendish Cases for Products on this Site may be made using any of the methods available on the Site.

No products purchased from this Site will be dispatched prior to cleared funds being received by Cavendish Cases. The ownership of all products shall remain solely with Cavendish Cases until cleared funds are received by Cavendish Cases.

Trade credit accounts may be available, subject to credit checks and at the discretion of Cavendish Cases. Please email our enquiries department for more information.

In the event of you and any related company and/or representative has a bankruptcy order placed upon you or you enter administration or liquidation, either voluntary or compulsory, or you become subject to a County Court Judgement, Cavendish Cases reserves the right to immediately suspend or terminate your access and use of the Site, and Cavendish Cases will take steps to recover any outstanding payments and/or its products from you, as such products remain in the ownership of Cavendish Cases if not paid for in full.

Cavendish Cases is entitled to enter your premises to recover its products where full payment has not be received from you for the products, as title to the products remains with Cavendish Cases under such circumstances.

4. Product Descriptions and Pricing

Cavendish Cases endeavours to provide accurate product descriptions on this Site, errors and omissions excepted. The price of the products you order will be shown on this Site at the time of your order. All product prices shown are inclusive of VAT (unless otherwise stated), and VAT is charged at the prevailing rate where applicable.

Cavendish Cases reserves the right to change and/or amend any prices or product descriptions on this Site or associated sites without notification. You should note that any alterations to order quantities, partial release of an order or delivery destination may result in a price adjustment.

5. Delivery

Our customer commitment is to provide an efficient, competitive and high quality service at all times.

Our delivery policy is as follows:

  • We use a private courier or Royal Mail to deliver our items.
  • We aim to deliver all items that are marked in stock to UK delivery addresses within 5-7 working days, unless otherwise stated.
  • We aim to deliver all items that are marked in stock to European delivery addresses within 7-10 working days, unless otherwise stated.
  • We aim to deliver all items that are marked in stock to all other delivery addresses within 13-17 working days, unless otherwise stated.
  • We do not normally deliver on a Saturday or Sunday or Public Holidays.
  • Orders are processed between 9am and 5pm Monday to Friday.


Delivery Method and Charges

United Kingdom:

All items are normally sent via Royal Mail 2nd Class Signed-For delivery service free of charge if your order is £20 or over, or for only £2.75 if your order is under £20.

Royal Mail 1st Class Signed-For delivery service is available for £3.75.


Sent International Signed-For delivery service.
Alternatively we may elect to use a tracked courier service for UK and international shipments.

International shipping charges are shown in UK pounds sterling in your shopping cart on check-out.

Please note: It is the buyers responsibility to declare the items.


DDU (Delivery Duty Unpaid) – Orders sent outside of the European Community

All orders sent outside of the UK and EU are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local customs import duty which is charged on the value of the purchase. Payment of these fees is the sole responsibility of the buyer.


Delivery Queries

If you a require special delivery arrangements or have any queries, please email us. We will endeavour to respond to you within 1 working day.

6. Packing

In the event that cases and/or special packing materials are required, you must return these to an address that will be notified to you at the time of delivery. Packing must be returned in good condition within 60 days of the delivery date.

7. Limitation of Liability

No Director, related Company, agent, employee or representative of Cavendish Cases may be held liable for any loss, damages or injury arising from the direct or indirect use of this Site, nor from the direct or indirect use of any products purchased on the Site.

In the event of any shortfall on your order, Cavendish Cases must receive a claim from you in accordance with our Returns Policy.

For any issues of failure or defect, please refer to our Returns Policy.

8. Licenses and Consents

Cavendish Cases will, where applicable, obtain any licenses or consents required for the performance of any products purchased from this Site. You must sign such licenses and/or consents, where required, and submit to Cavendish Cases upon request.

In the event of imported products, licenses or consents must obtained by you and all related costs must be met by you. Evidence of any licenses or consents may be required by Cavendish Cases.

9. Use of the Web Site

Cavendish Cases authorises you to view and download the materials and information from this Site for your personal use only. No materials downloaded from this Site may be used for any public and/or commercial use by you or any third party; neither is any modification or reproduction of materials from this Site permitted. Any unauthorised use of materials from this Site, either in hard copy or any electronic and/or networked format, may breach copyright and/or trademark laws. Any breach of our Terms and Conditions will result in a termination of all business transactions with Cavendish Cases. Any previously downloaded materials must be destroyed immediately.

10. Links to Third Party Web Sites

Cavendish Cases takes no responsibility for the content of any third party linked web sites. Any decision to view third party web sites is taken at your own risk.

11. Force Majeure

Cavendish Cases shall hold no liability for any Force Majeure circumstances suffered by them which may result or hinder your transaction or result in any loss or damage to products and/or materials purchased by you from this Site.

12. Copyright

Cavendish Cases retains copyright for all materials and information on this Site and in any associated literature, hard copy and/or online. In the event that products shown are created and/or supplied by third party suppliers and/or manufacturers, Cavendish Cases acknowledges their ownership, and intellectual property rights of said products and materials.

13. Images

Cavendish Cases uses best endeavours to represent accurate and high quality images of products and materials on this Site. No guarantee can be given and you should view all images as illustrative only, as actual products and materials may differ from the image shown.

14. Warranties and Returns

Cavendish Cases will endeavour to transfer to you the benefits of a manufacturer’s warranty on all products purchased from the Site, unless otherwise stated in individual product descriptions on this Site. Cavendish Cases does not issue any warranties in its own right. Your statutory rights as a consumer remain unaffected.

Cavendish Cases will not be liable to accept a product return, or be liable to replace or repair a product, or refund the value of the product and associated delivery costs, whether within warranty or not, where you fail to adhere to the procedures set-out in the Returns Policy; or where Cavendish Cases is satisfied that any faults or defects in the products arise from non-fair wear and tear, wilful damage, accident, negligence by you or any third party use, otherwise than in accordance with its intended use, failure to follow the manufacturer's or Cavendish Cases's instructions, or any alteration or repair carried out without the prior written approval of Cavendish Cases. Your statutory rights as a consumer remain unaffected.


Any products returned for repair shall remain your responsibility and Cavendish Cases will take no responsibility for such products whilst on our premises. These repairs are carried out entirely at your risk.

15. Notices

Any notice to be given by Cavendish Cases shall take the form of correspondence sent as either an email, addressed to you (or relevant party) at your normal home address, or place of business, or last notified email address.

16. Privacy and Data Protection

Please refer to our Privacy Policy.

17. Cancellations and Refunds

A contract (i.e. your order) may be cancelled at any time up to 14 days from your order date. Please note this does not apply to business customers. If you are a business customer, if you cancel an order subsequent to receipt of confirmation, Cavendish Cases shall be entitled to full indemnity.

If you exercise your right of cancellation after making payment, but before taking receipt of the products, you must give written notice to the Cavendish Cases by email, giving details of the products ordered and invoice/order reference numbers. On receipt of this email notification, Cavendish Cases will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit/debit card for the products.

Except in the case of faulty or defective products, if you exercise your right of cancellation after the products have been delivered to you, you will be subject to the terms set-out in our Returns Policy and especially in relation to the clause concerning the return of Non-faulty products. The products must be returned to Cavendish Cases at the contact address given on the Site. You are responsible for ensuring the products are not damaged in the meantime, or in transit.

18. Risk and Title

Ownership of the product(s) shall remain with Cavendish Cases until cleared funds are received in full for all sums due, or which become due to Cavendish Cases from you on any account.

From the time of delivery, the products are at your risk.

Cavendish Cases is entitled to recover payment for the products even though the ownership of any products has not passed from Cavendish Cases.

19. Termination

Your access to, and use of the Site may be terminated by either you, or Cavendish Cases at any time, with or without cause, by sending notice of termination to the other party.

Cavendish Cases reserves the right to immediately and without notice suspend or terminate your access to the Site, and use of the Site, in the event of breach of these Terms and Condition by you.

20. Waiver

Any waiver by Cavendish Cases of any breach or default as part of any provision of the Contract with you, shall not be deemed a waiver of any subsequent breach or default and shall not affect the other terms of the Contract.

21. Governing Law

The Contract shall be governed by and construed and interpreted in accordance with the laws of England and for the purposes of settlement of any disputes arising out of or in connection with the Contract the parties hereby submit themselves to the jurisdiction of the English courts.